Responsible Gambling at Betzillo

Staying in Control

Healthy gambling habits start before you place a bet. The following principles apply to any form of gambling and can help keep play recreational:

• Decide how much money you can afford to lose before you start, and stick to that amount.
• Set a time limit for your sessions and take regular breaks.
• Never chase losses. Trying to win back money you have lost usually leads to bigger losses.
• Do not gamble with money needed for essentials such as rent, bills or food.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol.
• Treat gambling as paid entertainment, not as a source of income or a solution to financial problems.
• Balance gambling with other hobbies and social activities.

Tools Available at Betzillo

Betzillo publishes responsible gambling tools that let players take a break from their account. These are operator-specific measures applied to your Betzillo account:

• Time-outs: you can take a break of 1, 3, 7 or 15 days. A time-out is irreversible for the chosen period, and withdrawals of your remaining balance remain possible while it is active.
• Self-exclusion: you can exclude yourself from your account for a period of up to one year.
• Reopening an account after a time-out or self-exclusion requires contacting the operator directly.
• Support is available around the clock via 24/7 live chat in English, or by email at [email protected], if you need help activating any of these tools.

Self-Exclusion Options

If gambling stops feeling like entertainment, stepping away entirely is the strongest step you can take. At Betzillo, you can self-exclude for up to one year, and the account can only be reopened by contacting the operator once the chosen period ends. Shorter irreversible time-outs of 1, 3, 7 or 15 days are available if you want a briefer break, and withdrawals remain possible during a time-out. Players in Australia can also register with BetStop, the National Self-Exclusion Register, which covers Australian licensed online and telephone wagering providers. Registering with BetStop is free and can be combined with account-level exclusion at individual operators.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Answering honestly to the questions below can help you recognise when play may be becoming harmful:

• Spending more money or time on gambling than you planned.
• Chasing losses or increasing stakes to recover money.
• Borrowing money, selling possessions or falling behind on bills because of gambling.
• Hiding your gambling or lying to family and friends about it.
• Feeling restless, irritable or anxious when you try to cut down.
• Gambling to escape worries, low mood or stress.
• Neglecting work, study or relationships because of gambling.
• Repeatedly trying and failing to stop or reduce your play.

Getting Help

If any of the warning signs feel familiar, confidential help is available. Support services are free, independent and open to anyone affected by gambling, including family members. Players in Australia can contact the following services:

• Gambling Help Online (national helpline 1800 858 858)
• BetStop – National Self-Exclusion Register

Protecting Underage Players

Betzillo requires all players to be at least 18 years old, and where local law sets a higher minimum age, that higher age applies. Accounts are limited to one per player, and verification checks may be carried out at registration, withdrawal or later. These checks can include valid identification, a recent address document and, where enhanced checks apply, an ID selfie and bank statements. Phone verification may also be used. Parents and guardians can reduce the risk of underage access by keeping account logins private, not saving payment details on shared devices, using parental control or filtering software, and talking openly with young people about the risks of gambling.